Shipping policy

Shipping Costs and Times

Shipping is free of charge for orders of €129.00 or more (VAT included).
For orders of €128.99 or less (VAT included), shipping costs amount to €4.99 within Italy and €12.50 to all other EU countries (VAT included).

Shipping times for orders within Italy can take up to 5 business days, while within EU countries up to 10 business days (excluding Saturdays, Sundays, and public holidays).

Delivery takes place within 3–5 business days, and shipping costs are calculated at checkout.

All shipments are trackable and can therefore be monitored throughout the various stages of delivery.

Orders are normally shipped between the third and fifth business day following the date of purchase.

At present, we do not ship outside the EU.
As soon as the parcel is handed over to the courier, you will receive an email with a tracking number providing details on the delivery status.

Disclaimer of Liability

  1. The main goal is to ensure that your order arrives at its destination as quickly as possible. However, customers and/or recipients assume responsibility, at the time of purchase, for the products received and for the delivery details provided (always check they are correct).

  2. We cannot accept responsibility for any losses incurred by the customer or recipient, in terms of non-refundable transport costs and/or additional costs for delivery or replacement of goods.

  3. If you receive an incorrect, damaged, or non-compliant item, please contact us by phone or email within 5 days of receipt of the order, preferably with a photograph of the parcel and its contents.

  4. If you refuse an order, please inform us by phone or email. The refund of the order will be processed only after the goods have returned to our warehouse and their integrity has been verified. Return shipping costs will be charged to you (€19.98 in total for outbound and return shipping).

  5. The Customer acknowledges that collecting the Product is a specific obligation arising from the purchase contract. In the event of non-delivery due to the recipient’s absence at the address specified in the order form, after two unsuccessful delivery attempts, the parcel will be placed in storage (“giacenza”). If the Product is not collected within five business days from the first delivery attempt, the contract shall be considered terminated, and the purchase order consequently cancelled pursuant to Art. 1456 of the Italian Civil Code. Once the contract is terminated, a refund of the total amount paid by the Customer will be issued, minus the costs of the unsuccessful delivery and return (€19.98 in total). Termination of the contract and refund details will be communicated to the Customer via email.

  6. In the event of a return, outbound shipping costs remain your responsibility. Only the cost of the goods will be refunded. Please do not return products without contacting us first.

  7. We cannot accept responsibility for any missing items inside a parcel if such items are listed on the delivery note (DDT) and in the commercial document.