FAQ
Your most frequently asked questions:
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How long will it take to receive my order?
Each piece is created entirely by hand with great attention and care.
For this reason, the expected production times are 3/4 working days (excluding weekends and holidays) from order confirmation.
Expected shipping times are an additional 4/5 working days from when the order leaves our laboratories.
What if I don't receive a tracking code after placing my order?
If you haven't received a tracking code for your shipment, it's because your order is still being processed.
Once it's ready, you'll be notified by email, with tracking information.
What are the shipping costs?
Shipping is free for orders over €129 in Italy. For orders under this amount, shipping will be €9.99 in Italy.
Are your products water resistant?
Yes, of course! The materials we use are top-quality and won't deteriorate or oxidize when in contact with water.
What if I receive a damaged item?
If you have received a damaged item, please contact our customer service team with details about the item and we will try to resolve the issue as best we can.
How do I find out my ring size?
You can consult our size guide, click here
Can I place an order without an account?
Yes, you can shop on Laviko as a guest. However, we recommend creating a profile. It will be quicker for you to request a return, view your order history, and save your personal information for future orders.
Didn't find the answer you were looking for? No problem! You can send us your question by clicking the contact button.