Refund policy

Our 14-day return policy provides that, after receiving an item, you have 14 days to request a return.

To be eligible for a return, the item must be in the same condition in which you received it, it must not have been worn or used, it must have all the tags, and it must be in the original packaging. In addition, you will need the receipt or proof of purchase.

To start a return, contact us at info@lavikojewels.com.
Returns must be shipped to the following address: Via San Massimo 32, Valenza (AL), 15048.

If the return is accepted, we will send you the instructions on how and where to ship the package. Items sent without a prior return request will not be accepted.

For any questions about returns, contact us at any time at info@lavikojewels.co.

Damages and issues

Inspect the order upon receipt and contact us immediately in case of defects, damage, or if you have received the wrong item. In this way, we will be able to evaluate the problem and ensure it is resolved.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as perishable goods (for example food, flowers, or plants), custom products (for example special orders or personalized items), and personal care products (for example beauty products). In addition, we do not accept returns of hazardous materials, flammable liquids, or gases. If you have questions or concerns about a specific item, please do not hesitate to contact us.

Unfortunately, we cannot accept the return of sale items or gift cards.

Replacements

The quickest way to make sure you get what you want is to return the item you received and, once the return has been accepted, purchase the new item separately.

14-day cooling-off period for the European Union

Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return the order within 14 days for any reason and without providing any justification. As above, the item must be in the same condition in which you received it, it must not have been worn or used, it must have all the tags, and it must be in the original packaging. In addition, you will need the receipt or proof of purchase.

Refunds

As soon as we have received and inspected your return, we will notify you to inform you whether the refund has been approved or not. In case of approval, within 10 business days you will automatically receive the refund through the original payment method. It may take some time before the bank or the credit card company processes and makes the refund visible.

Once more than 15 business days have passed since the approval of the return, contact us at info@lavikojewels.com.